Return and Exchange Policy for Drippzi

Effective Date: [10 May 2025]

At Drippzi, we want you to love your purchase! If for any reason you’re not completely satisfied with your order, we offer easy returns and exchanges under the conditions outlined below.

—

1. Eligibility for Returns & Exchanges

Returns: You can return the item within 7 days of receiving your order for a full refund if the product is unused, unworn, and in its original packaging.

Exchanges: We offer exchanges for the same product in a different size, color, or design. The exchange must be requested within 7 days of receiving your order.

Note: Customized or personalized items are not eligible for returns or exchanges unless damaged or defective.

—

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at customercare@drippzi.com with the following information:

Order number

Reason for return or exchange

Photos (if applicable, for damaged or defective items)

 

2. Once your return/exchange request is approved, we will provide you with a return shipping label or instructions.

 

—

3. Condition of Items

Items must be in unworn, unwashed, and undamaged condition to be eligible for a return or exchange.

Products must be in the original packaging with all tags intact.

 

—

4. Shipping Charges

Returns: Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged.

Exchanges: Shipping costs for exchanges will be covered by Drippzi for the first exchange. Subsequent exchanges will incur shipping charges.

 

—

5. Refund Process

Refunds will be processed to the original payment method once the returned item is received and inspected.

Please allow 7-10 business days for the refund to reflect in your account after the return is processed.

 

—

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the order. We will either send you a replacement or issue a refund.

You may be asked to provide photos of the damaged product and packaging to process your claim.

 

—

7. Contact Us

If you have any questions or need assistance with returns or exchanges, please contact us:

Email: customercare@drippzi.com
Phone: +91 93365 00084